Privacy policy

This Privacy Policy explains how Jesse (“we,” “us,” or “our”) collects, uses, and shares information when you use the Jesse mobile application (“Jesse,” the “app,” or the “Service”). Jesse is a trip-intelligence and co-piloting app built for owner-operators and long-haul drivers.

By creating an account and using Jesse, you agree to the practices described in this policy. If you do not agree, please do not use the app.

1.Information we collect

We collect the following categories of information.

Account information. When you create an account, we collect your name, email address, and authentication credentials. Passwords are handled by our authentication provider and stored in hashed form — we never see your plaintext password.

Location data. Jesse is a navigation and trip-intelligence app, so location is central to how it works. With your permission, we collect your device’s precise location, including while the app is running in the background, so we can provide turn-by-turn route guidance, surface traffic and weather along your route, and keep your active trip current as you drive. You can turn location access on or off at any time in your device settings, but the core features of Jesse will not function without it.

Trip data. We collect information about your trips, including origins, destinations, chosen and alternate routes, stops, estimated and actual arrival times, and your trip history.

Jesse assistant interactions. When you use the in-app Jesse assistant, we collect the messages and questions you send and the responses generated, along with relevant trip context, so the assistant can give useful, situation-aware guidance.

Device and technical information. We collect device model, operating system version, app version, language settings, time zone, and diagnostic data such as crash logs and performance metrics.

Usage information. We collect information about how you interact with the app — which features you use and general patterns of activity — to understand what’s working and improve the product.

Beta and feedback information. If you participate in our TestFlight beta or send us feedback, we collect the information you choose to share, which may include diagnostic data, screenshots, and your comments.

We do not intentionally collect special categories of sensitive personal information beyond precise location, and we do not collect payment card details directly (any payments are handled by the app store).

2.How we use your information

We use the information we collect to:

• –provide core trip-intelligence features, including route planning, navigation guidance, and live trip tracking;
• –surface traffic and weather conditions relevant to your route;
• –power the Jesse assistant and its proactive guidance;
• –maintain your trip history and account;
• –diagnose problems, monitor performance, and improve the app;
• –communicate with you about updates, security notices, and support requests;
• –protect the security and integrity of the Service and our users; and
• –comply with legal obligations.

We process your information on the basis of your consent (which you provide during onboarding), the performance of our agreement to provide you the Service, and our legitimate interests in operating and improving Jesse.

3.Location data

Because location is sensitive, we want to be specific about it.

Jesse requests permission to access your location, including in the background, only to deliver the features described above. We use your location to generate routes, anchor your position on the map, time forecast events along your route, and provide guidance while you drive. We do not sell your location data, and we do not use it for advertising.

You control location access through your device’s permission settings and can revoke it at any time. Background location guidance will stop if you do.

4.How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only in the following limited circumstances.

Service providers. We share information with vendors who help us operate Jesse, under contracts that limit how they may use it. These include:

• –Supabase — database, authentication, and storage for your account and trip data;
• –[Apple Maps and/or Google Maps] — mapping, geocoding, and routing;
• –[weather data provider] — weather conditions along your route;
• –[traffic data provider, if separate] — traffic conditions; and
• –[AI / model provider] — to generate assistant responses from the messages and trip context you provide.

Legal and safety. We may disclose information if required by law, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

With your direction. We share information when you ask us to or otherwise consent.

5.Data retention

We retain your information for as long as your account is active or as needed to provide the Service. We retain trip history and assistant interactions while your account exists so the app can show your history and provide continuity. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we are required to retain it to comply with legal obligations or resolve disputes.

6.Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7.Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• –Access — request a copy of the information we hold about you;
• –Correction — ask us to correct inaccurate information;
• –Deletion — ask us to delete your information;
• –Portability — request your information in a portable format; and
• –Opt-out — opt out of any sale or sharing of personal information (note: we do not sell or share your personal information).

Account deletion. You can delete your account and associated data directly within the app at any time under Settings → Preferences.

California residents (CCPA/CPRA). California residents have the rights described above and the right not to receive discriminatory treatment for exercising them. We do not sell or share personal information as those terms are defined under California law.

EEA/UK residents (GDPR). If you are in the European Economic Area or the United Kingdom, you may also have the right to object to or restrict certain processing and to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at the email below. We may need to verify your identity before responding.

8.Children's privacy

Jesse is not directed to children, and we do not knowingly collect personal information from anyone under the age of [16]. If you believe a child has provided us information, please contact us and we will delete it.

9.International users

We operate from the United States, and your information is processed and stored in the United States and other locations where our service providers operate. By using Jesse, you understand that your information may be transferred to and processed in countries with different data protection laws than your own.

10.Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the version and effective date above and notify you within the app. Where required, we will ask you to review and agree to the updated policy before continuing to use Jesse.

11.Contact us

If you have questions about this Privacy Policy or your information, contact us at hello@askjesse.app.